Online shopping terms

 

These Terms and Conditions apply to your access to and use of this website, as well as any transactions involving the purchase of goods or services from StarDrive (operated by RST Cloud (HK) Limited, hereinafter referred to as the “Company”) through this website.
Please read these Terms and Conditions carefully before using this website. By accessing or using this website or any part thereof, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.

 

General Terms

  • The Company will use reasonable efforts to ensure that the prices, information and specifications of goods displayed on the website are accurate and up to date. The Company reserves the right to change product prices without prior notice. All orders are subject to the Company’s sole discretion and availability of stock.
  • Product prices shall be based on the prices displayed on the website on the date of purchase.
  • All orders are subject to final confirmation based on the availability of the relevant goods or services. If StarDrive is unable to provide any product or service ordered, the Company reserves the right to reject the order. If we are unable to fulfil any product or service included in your order, we will notify you by telephone or email before delivery or provision of the service.
  • Overseas customers should contact their local customs authorities to determine whether the relevant goods may be imported and whether any additional licences or permits are required.

 

Registration

  • You may be required to complete an online registration or application form in order to access certain services. By completing such forms, you agree to:
  1. provide true, accurate, current and complete personal identification information as requested;
  2. keep your username and password secure; and
  3. ensure that only you or persons authorised by you use your username and password to access this website.
  • If there are any changes to your registered information, you must notify our Customer Service Department promptly to ensure that the Company is able to provide you with the latest information.
  • StarDrive reserves the absolute discretion to reject any new user application or terminate any registered user account without providing any reason.
  • If your account remains inactive for a specified period of time, currently three years, we may consider that you no longer wish to use the account and may deactivate it for the protection of both you and the Company. Any points and/or electronic vouchers in your account may also be cancelled, where applicable. If you wish to shop on this website again, you will be required to register for a new account.
  • Your account must be held personally by you. Only you may earn points, redeem points for products, services, discounts, gifts or redemption vouchers (collectively, “Rewards”), or receive any other rewards, privileges or offers associated with your account. You may not sell, exchange, transfer or assign your account or points to any other person.

 

Damaged Goods

  • Customers must inspect the goods upon receipt for any damage. If any goods are found to be damaged, please notify us within 7 days from the date of receipt by email at inquiry@stardrivehk.com to arrange for a replacement. StarDrive reserves the right to refuse replacement of goods that have already been acknowledged as received.

 

Online Store Returns and Exchange Policy

  • StarDrive Online Store is committed to providing quality products. If you discover any quality issue after receiving your order, please email the relevant order number, reason for refund and photographs of the affected goods to inquiry@stardrivehk.com within 7 days from the date of receipt. Goods must be returned in their original and complete packaging.
  • Each online order may only be returned once.
  • Returns or exchanges will not be accepted for goods without quality-related issues.
  • In exceptional circumstances and at the sole discretion of StarDrive, we may refund amounts paid for online purchases. Refunds will be credited to the relevant payment account or credit card used for the original transaction. Refund processing may take approximately 4 to 6 weeks.
  • In the event of any dispute, StarDrive reserves the right of final decision.

 

Ownership

  • All risks in the goods shall pass to the customer upon delivery. However, StarDrive shall retain ownership of the goods until full payment for the relevant goods has been received.

 

Force Majeure

  • If the Company is unable to provide the required services accurately or on time due to any force majeure event, including but not limited to natural disasters, fire, flooding, accidents, riots, war, government policies, strikes or any circumstances beyond the reasonable control of the Company, StarDrive shall not be liable to any user or third party for any resulting loss or damage.

 

Payment Methods

  • StarDrive accepts Visa, Mastercard, American Express, Alipay and WeChat Pay.
  • All product prices are denominated in Hong Kong dollars.
  • All online orders are subject to the sole discretion of StarDrive and availability of stock. Customers will receive the final purchase receipt upon receipt of the goods for record purposes.
  • StarDrive may from time to time impose credit limits on individual customers and reserves the right to impose restrictions on any sale, including the right to refuse to sell goods to any customer.
  • StarDrive reserves the right to change the payment methods available for online purchases at any time without prior notice.

 

Earning Points

  • In the event of a refund, any points earned from the relevant purchase will be deducted from your account.
  • Points cannot be exchanged for cash or purchased.
  • Points must be redeemed before their applicable expiry date.
  • StarDrive reserves the right to impose terms and restrictions relating to the use and/or redemption of points from time to time. Such terms and restrictions will be published on the StarDrive website.

 

Reward Redemption

  • You may use the points in your account to redeem Rewards offered by StarDrive. The number of points required to redeem each Reward will be determined by StarDrive from time to time. You may check the number of points required for each Reward on the StarDrive website.
  • The redemption of any Reward, including its use, delivery or collection, may be subject to additional terms and conditions. Such terms and conditions will be published on the StarDrive website or otherwise communicated to you before redemption.
  • The Rewards available for redemption through your account may be determined, amended, offered, changed or discontinued by StarDrive at its sole discretion, without liability to you.
  • Once points have been redeemed, Rewards are non-refundable and non-exchangeable.
  • Rewards cannot be exchanged for cash.

 

Use of Data and Content

  • All information, text, images, photographs, logos, graphics, file resources, trademarks, software and other data contained on this website (collectively, the “Content”) are protected by copyright, trademark and other applicable laws and regulations.
  • Unless otherwise stated, all Content on this website is owned by or lawfully licensed to StarDrive.
  • Without the prior written consent of StarDrive, you may not sell, resell, modify, copy, reproduce, recompile, upload, download, post, transmit, store in a retrieval system, display, publicly perform, distribute or otherwise use any Content for any public or commercial purpose.

 

Online customer service